Platinum Residential sets itself apart as more than just a contractor; it’s a true partner in your building journey
For over 20 years, the team at Platinum Residential has been committed to excellence and to its number one goal of helping clients realize their visions of building the home of their dreams. With the aim to lead the construction industry, the company offers clients the highest level of expertise alongside a fully integrated suite of services. By setting the highest standards of ethics, quality, and safety, Platinum is positioning itself as the builder of choice in New York City. Ben Goldbaum, President and Owner, presents an overview of the company’s background.
“During the five years preceding the establishment of Platinum, I was working at a high-end kitchen company in Brooklyn. I always had a love for construction, and eventually decided it was time for me to move on and seek a better opportunity for myself. I launched Platinum in 2000, starting with small remodelling jobs for bathrooms and basements. Slowly but surely, the business grew, and here we are today, building high-end homes in various communities around New York,” he opens.
From these strong roots in remodelling and renovations, Ben diversified the company to cover a broader spectrum of services. “Rather than building in one specific style, we follow the plans provided by our customers, who work with architects of their choosing to come up with and price out their designs. From there, if we are selected to build the property based on those plans, we proceed with the construction of their home. By avoiding limiting our expertise to one style, we can deliver homes in a wide variety of aesthetics, from very modern to traditional or transitional, among many others.”
Ben then goes on to tell us more about Platinum’s approach to homebuilding, which is underscored by a focus on a strong partnership with customers. “The truth
is that every project is exciting to us, their scale does not make a difference as long as we collaborate with good people. Rather than focusing solely on completing a job, we prioritize fostering long- term relationships with our clients. My managers and I are fully committed to advancing the project by making informed decisions at every stage. Collaborating with clients who prioritize the same goals, allows us to streamline the process and reduce stress. Our exceptional management team works closely with clients, while our meticulous back-office support ensures that everything runs smoothly and efficiently.
“At Platinum, we make it a point to always remain reachable, never leaving a phone call or an email unanswered. This approach is integral to ensuring that the construction process is a positive experience for our clients. We place a strong emphasis on value and delivering the best possible outcomes, which is why we strive to work for customers who appreciate the value of a well-built home. In addition to our high-quality construction services, our clientele benefits from our aftercare services upon moving in. For us, the real work begins after the client settles into their new home, as that is when they need their contractor’s assistance the most. For instance, if their heating system malfunctions and requires adjustments, they can count on us to rectify the issue for them. Another recent example of our commitment to aftercare occurred when a customer experienced an issue with the snowmelt system that we installed when we built their home years ago. Upon receiving a text alerting us to the problem, we dispatched a team member to fix the issue within half an hour. Such incidents are not uncommon, and people want assurance that they have a caring partner for the long term, and that is precisely what Platinum is all about. “However, none of this would be achievable without my exceptional team, whose dedication has significantly contributed to the company’s growth and realization of my vision,” he concludes.
Ben’s passion and commitment to the business and projects are inspiring, and it is clear that he and his team are determined to maintain their current growth journey. Driven by the desire to form genuine and mutually beneficial partnerships, Platinum looks set to transform its clients’ most unique visions into awe-inspiring realities.