How Eddy Homes’ client centered approach continues to fuel growth
Eddy Homes, a family-owned business, has been building dream homes for over 50 years. Known for quality craftsmanship, personal service, and integrity, it has become a leading builder of luxury homes in the Greater Pittsburgh and Philadelphia areas, with estate homes, traditional single-family homes, main-floor owner’s suite homes, and townhomes all part of the portfolio.
“We pride ourselves on providing personal attention to homeowners, a rarity in today’s market,” begins Rob Bates, Philadelphia Division President. “We offer in-house accredited designers who work with customers to personalize their homes effortlessly. The design and build process, which includes selecting all elements of the home, is made easy and enjoyable by our professional team.”
Embracing cutting edge technologies has been key to the successful implementation of this strategy. This ranges from the design phase where technology is utilized to showcase and tweak design choices as they are made, to integrating state-of-the-art platforms like the Eddy Everywhere Program, which enables expansion beyond the company’s traditional territories and to a wider range of clients and property types. Leveraging technologies like these across the business is central to ensuring greater efficiencies in established departments of the company, as well as providing the tools to expand into new areas.
Envisioned as a solution to the problem of low housing inventory, the Eddy Everywhere Program builds on the expertise gained in traditional community builds to produce the same outstanding packages on land that’s already in the customers possession, whether that be family property or a newly acquired dream plot.
With a passion for personalization, Eddy Homes has developed adaptable processes that can be applied to a wide range of clients, locations, and property types. The company’s design studios in Philadelphia and Pittsburgh enable clients to visualize their choices as they are guided through the process by in-house design experts. “This innovative approach simplifies the design selection process, allowing us to consistently exceed client expectations while maintaining the highest standards of quality and craftsmanship,” says Rob.
“By leveraging our expertly crafted design collections as a foundation, we provide a springboard for creativity, allowing clients to easily visualize possibilities while maintaining the flexibility to adapt and customize every aspect. Building a home can be overwhelming for customers experiencing the depth of choices and challenges for the first time, but we strive to make the process less daunting and more enjoyable. By freeing time to focus on the clients’ dreams and visions, we create an efficient home-building journey, transforming each project into a unique masterpiece that exceeds their expectations,” Rob notes.
Diverse offerings
Creating this flexible but all-encompassing approach has been central to staying ahead of industry trends and positions the firm to overcome the market challenges as they emerge. In the case of issues caused by low housing stock, it enabled the firm to pivot towards more diverse offerings across a broader range of property types.
A further benefit of this strategy is the ability to better position the company for the future, and to meet future challenges. To keep ahead of market demand and to mitigate against stock shortages, Eddy Homes is constantly identifying and acquiring new land for its communities. This forward-thinking approach ensures only the best locations are selected. It also means new projects and opportunities for innovation are always underway. 
Key technologies
Eddy Homes’ plans don’t stop there. Soon the business will be implementing facilities to instantly generate quotes based on users’ tweaks to floorplan models, which will make its services available to an ever-growing demographic. Through the capabilities gained with the leveraging of key technologies the company is positioning itself to seize opportunities as they arise but is also creating its own opportunities through strategic acquisitions.
By prioritizing these key technologies, Rob believes that leveraging key technologies makes Eddy Homes stand out in the homebuilding industry. “By maintaining a dedicated IT division, we are ensuring our technological infrastructure remains at the cutting edge of what’s available in the market,” Rob explains. “Our state-of-the-art tech platform seamlessly integrates every aspect of our business – from marketing and sales to design, drafting, construction, and after-sales service. This comprehensive digital ecosystem not only minimizes waste but also provides unparalleled visibility into our financial performance.”
Through dedication to the highest quality craftsmanship and developing customer care that is second to none, Eddy Homes has evolved from humble beginnings to an award-winning and standard-defining outfit in luxury home design and construction. “The company’s cornerstone has always been anticipating clients’ needs and surpassing expectations,” Rob concludes. “Our commitment to honesty, integrity, and excellence is reflected in every home we build, ensuring a straightforward and stress-free process for their customers. With our comprehensive approach to home creation and transformation, we’ve established ourselves as a versatile and reliable force in Pennsylvania’s real estate landscape, committed to turning our clients’ visions into reality whether they’re seeking a brand-new home in a planned community or looking to reimagine their existing space.”